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After the launch, agents jammed the internal call center inquiring about the policies and how to set sales quotes, but expanding the call center was out of the question for Allstate.Soon after, the company developed an AI virtual assistant called Allstate Business Insurance expert (or ABIe), which now handles questions from 12,000 agents and eventually answers inquires directly from customers.Unlike other chatbots, Eno only uses text messages but does not require the user to install another application.Marriott International's chatbot is available through Facebook Messenger, Slack, and, soon, We Chat and Google Assistant.By the end of the first year, ABIe had paid itself off, according to Allstate.
It also allows users to work on qualified leads to increase revenue and provide detailed customer support rather than spending time answering common customer questions.
Here we've compiled a starter list of bots that are already available, plus ones that are slated to arrive in the next few months.
You can also peruse the Messenger bot store on Botlist for more.
Chatobook is a chatbot that uses Facebook Messenger to connect with a restaurants’ customers and answer any questions that has to do with the restaurant at anytime of the day.
The restaurants’ bot can take reservations, show off menus and promotions to customers, and collect feedback without additional manpower or platforms.
Through the new integration, consumers using bot assistance to interact with a brand on Messenger will be able to effortlessly transition to a live agent conversation powered by Live Engage if in need of additional support.""Mic is launching "Mic Check Yourself", an integrated news product powered by bots for Messenger.