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When he actually went to the desk at Palm Springs airport to try facilitate some kind of recognition for the significant inconvenience he was met with an extremely rude agent who did nothing to represent Budget in a positive way.
The complaints agent at the national number has her name and took the information but absolutely no follow up from that end.
That is an attitude that only works with a monoply.
Reply Agent booked wrong reservation- date and distance.
Budget Rent A Car was founded in Los Angeles, California in 1958 by Morris Mirkin. The company got the name budget by undercutting competitors rates.
In 1960, the company headquarters moved to Chicago, Illinois and the company began to expand through franchising.
I did however locate a phone number for corporate offices.
I left two voicemails now for Larry De Shon, CEO, President and Director of Avis Budget Rental.
After that I have made several attempts to get my possession to no avail. Reply BAIT AND SWITCH My last two rentals at Fort Myers and John Wayne airports eventually turned out OK.
My problem occured when the agent tried to rent me really “crappy” vehicles supposedly in the same class as the posted example. The agents continuously tried to puit me in vehicles that were not equivalent in size and were the most basic vehicle offered by their manufacturers.
Each time they offered me a vehicle, I viewed it and then declined. The brand was not critical only the upmarket features.
I had to call again today and James said it was never put in and now I’m told I would have to wait another 5-7 business days.
I was never given an escalation number or issue #, so I am unable to complete and escalation for to be left for the office of the President.Finally, as if by a miracle, they found a Ford Escape. Why play these silly games, why purchase and lease vehicles that give customers a reason to check out the competition.Lose a customer and savings in vehicle purchase price disappears quickly.I am not a customer that makes or breaks your business as I only rent cars 10 to 12 times a year, but I can promise you none of those rentals will be going to your company.